Hippo

Engage. Retain. Grow.

Connect with your customers at various touchpoints with omni-channel engagements. Improve customer acquisition and retention.

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Our Offerings

Customer engagement automation

Streamline, automate and analyse your marketing efforts. Reduce churn and increase customer retention by providing personalised experiences throughout the customer journey.

Highlights

Omnichannel Broadcast
Segmentation (RFM)
Automated Live Campaigns

Explore Engagement Automation

Conversational support

Provide your customers with proactive support. Contact them across various platforms and channels from a single dashboard.

Highlights

Chat support (AI Bot, Agent)
Call (Phone call, Audio/Video Call)
WhatsApp Chat

Explore Conversational Support

Ticketing

Save time and money by recording all issues, communications, and notes at a single place. Track the issue journey, resolution and customer happiness in one platform.

Highlights

Ticket Creation, Prioritizing and Grouping
Agent and Collaborator Specific Panels
Department Specific Ticketing
Surveys

Explore Ticketing

Use Cases

Offer convenient and engaging experience to your customers with Hippo.

Improve Acquisition

Convert every website/app visitor into a customer.

Enhance Onboarding

Provide your customers with a valuable and memorable welcome.

Lead Nurture

Cultivate leads through welcome, promotional and educational campaigns.

Reduce Customer Churn

Use an omnichannel approach to provide an engaging and personalized experience.

Personalize Customer Journey

Automate the whole customer journey and personalize it with various tiggers.

Precise Targeting

Segment customers in any imaginable way and target them better.

Recover Abandoned Carts

Understand why customers leave and pursue them to complete the purchase.

Feedback/Surveys

Regular feedback to improve and make customers feel valued.

Boost Sales Conversion

Analyze sales across RFM to target dormant and window shoppers.

Improve Customer Support

Provide real-time customer support through chat, call, and WhatsApp

Loyalty Building

Build stronger relationships with your customers and increase their lifetime value.

WhatsApp Marketing

Provide chat support and broadcast campaigns on the most engaging channel.

Looking for something else? Contact Us.

How does hippo improve customer engagement?

Personalization

Segment customers and personalize your campaigns to to boost customer acquisition and retention.

Customer support

Provide support to customer through a channel of their choice with chat bots, chat agents and calls.

Enhanced Productivity

Get valuable insights about your customer's experience by tracking ratings, feedback, and better communication.

Analytics

Determine the success of your marketing campaigns based on delivery and click stats. Visualise your performance and strategise accordingly.

Omnichannel engagement

Target customers through various channels like Email, WhatsApp, SMS, Push notifications, and pop-ups.

Customer Value Management

Maximize customer lifetime value adapting strategies across stages of the customer lifecycle.

Engage users across channels with Omni-channel marketing

Create curated messages across multiple channels based on your customer journey.

Chat support (AI Bot, Agent)
Call (Phone call, Audio/Video Call)
WhatsApp Chat

Powerful Features Tailored To Boost Customer Acquisition, Growth And Retenion.

Live chat

Connect with your customers in real time. Automate conversations and provide tailored responses.

Customizable Chat bots

Helps to engage, collect up-front information, act and route it to concerned people for you.

WhatsApp widget

Drive Better Conversions, Sales and Revenue on your customers' most preferred communication channel with the mobile-first approach.

Lead Generation

Convert anonymous traffic into well-profiled leads. Provide useful forms and popups tailored to the customer’s interest to create a great customer experience.

Customer Data Platform

Real conversions need context. You can dive into database and get a 360 degree view of the customer and stay in context across multi-channel conversations.

Omnichannel Engagements

Customers switch channels seamlessly and so should you. Engage with across multiple channels like app notifications, web notification, SMS, call, whatsapp etc.

Segmentation

Create actionable segments with ease and perfect your targeting.

Instant Broadcasts

Reach your customers without any delay with just one single click.

Automated Campaigns

Design custom workflows to initiate relevant customer engagements based on their activity and lifecycle.

What Our Customers Have To Say

Taqi Naqvi

Founding Member Growth & Retention (Krave Mart)

" Hippo has helped me convert my data-driven insights from yelo and make automation with ease out of it as the sync between the two tools is seamless. Apart from that I much appreciate the technical support I get from the Hippo team. "

Ayush Gupta

Manager, Operations (Fatafat)

Hippo has reduced our turnaround time from hours to minutes, as a result, we have seen order cancellations reduce by 37%. The improvements provided for an increase in the number of orders indicating increased customer satisfaction and we now have the ability to form strong relationships with our customers because of simplified connections with the team.

Eugene Danilenko

CPO, Tupuca

"Since we started to use Hippo marketing tool, we have much better results from campaigns and through push notifications, chat messages or mails. We see better conversions with each campaign specially for new customers onboarding."

Yassir El Ismaili El Idriss

CEO & Co-founder of Lamma

"Since we are using this platform, our teams speak one language with one tool and our customer retention has increased drastically."

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